2025 Mid-Year Review: Growth, Challenges and What’s Ahead for F-Tek

As we move into the second half of the year, it’s a good time to pause and reflect on how F-Tek as a business is performing. Like any growing company, we’ve seen successes, faced challenges and learned a lot along the way. Here’s a transparent look at what’s gone well and what still needs work.

What’s Going Well:

Strong client relationships

Our efforts to deepen client engagement are paying off. Through regular check-ins, proactive communication, and a commitment to understanding each client's unique needs, we’ve built trust and long-term partnerships. We’ve seen increased client retention and repeat business, which suggests that we’re moving in the right direction.

Quality of work

Our client feedback has consistently highlighted F-Tek’s quality, forward thinking and reliability. Internally, we’ve been working hard on improving and refining our policies, streamlining collaboration and investing in skills development, all aimed at delivering improved results for our clients.

We have recently been involved with NHS trusts that have a need for Data governance and QA oversight roles. These types of roles are increasingly becoming the type of engagement F-Tek are being asked to perform and it demonstrates the breadth of technical skills that we have available, and the trust placed in F-Tek by high profile clients.

Team collaboration

The F-Tek team is more connected and resilient than ever before. We have worked hard to improve our onboarding and cross-functional collaboration processes and have made efforts to make roles more straightforward to help us operate more efficiently and clearly. Morale is high, and our culture of openness and support is a clear asset.

Challenges:

As F-Tek’s portfolio of concurrent projects grows we have seen an increasing challenge in managing the competing demands of individual project timelines and the demands they place on our resources. To manage this, we have refined and strengthened our forecasting processes in order to improve our capacity planning. This has enabled F-Tek to better anticipate workload surges, balance priorities, and ensure smoother project execution for our clients.

Business Development Consistency

While we’ve seen great results from client referrals and word of mouth, we haven’t always maintained a steady pipeline of new leads whilst focussing on the delivery of existing work. Our marketing efforts have been somewhat inconsistent, and we’ve come to recognise the need to invest in more strategic business development, that operates continuously alongside our delivery teams. To ensure that this doesn’t impact our delivery capabilities we have engaged with a number of external partners who have particular expertise in this area.

Onboarding New Clients

Some new client engagements have experienced a slower ramp-up than we would have preferred, as we have adapted to each new organisation’s procurement and onboarding processes. Differences in approval workflows, compliance checks, and documentation requirements can unfortunately result in extended timelines, if not fully understood. To make this stage of client engagements more efficient, we are now emphasising more proactive communication during the onboarding phase to ensure these steps are completed as smoothly as possible.

Looking Ahead

We’re proud of how far we’ve come, especially in building trusted client relationships and delivering high-quality, data-driven solutions. As we continue to grow, we are increasingly focusing on investing in strategic innovation and sharpening our approach to business development.

With our talented team, a strong foundation, and a commitment to staying ahead in a digital-first world, we’re excited for what’s next.